Effective Date: [Insert Date]

At Kelem Visuals, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange eligible items under the conditions outlined below.

1. Returns

If you are not satisfied with your purchase, you can return it within 14 days of the delivery date for a refund or exchange. Items must be in their original condition, unworn, unwashed, and with all original tags and packaging.

Non-Returnable Items

  • Custom or personalized items
  • Gift cards
  • Final sale or clearance items

How to Initiate a Return:

  1. Contact us at info@kelemvisualsshop.local with your order number and reason for return.
  2. We will provide instructions for returning your item(s).
  3. Once we receive and inspect the item(s), we will process your refund or exchange.

2. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Please note that shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 14 days of delivery. We will guide you through the exchange process. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days] of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

5. Return Shipping

You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Email].

7. Contact Us

If you have any questions about our Return Policy, please contact us at:

info@kelemvisualsshop.local